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FM Operations Manager - Soft Services

Zoek Pin Manchester, UK

Permanent (Full time)

We are currently working with a leading Facilities Service provider to recruit an Operations Manager to lead the North West region on a prestigious government contract, focussing on soft services. The role will most likely be a 18 month Fixed Term Contract This role will be responsible for managing the day-to-day soft facilities service operations acros numerous sites in the North West The preferred candidate will have a relevant FM and health & safety qualification as well as experience in senior soft services management. Requirements: Experience of managing contracts of a value circa £5m to £10m Strong Health & Safety knowledge/experience Experience of managing teams across multiple sites Communicator with the ability to build and foster relationships at a senior level with the client Able to effectively manage the suppliers and sub contractors across the portfolio Able to review data and communicate data requirements, to successfully manage performance and drive improvement into the contract Be able to work with and direct as needed the Regional Operational managers to meet contractual operational performance. Be familiar with the contract models proposed, able to nurture the relationship whilst maintaining SLA performance Key responsibilities and accountabilities: Lead and develop the team Manage & monitor the delivery of Soft Services such that all aspects of service comply with the Service Level Agreements and Project Agreement Manage sub contractors effectively Budget & Financial Performance Maintain an operational focus on: customer relationships, contract retention, service delivery, commercial performance, processes management and new business. Maintain regular contact through formalised meetings with the client and all other stakeholders and deal with any issues efficiently and in a professional manner. Ensure CAFM systems are in place robust and up to date and effectively monitored Actively manage supply chain Proactively manage all areas relating to Health & Safety in the role of "Duty Holder" including compliance with all legislation, client and company policies Oversee the management of all things relating to HR including payroll, recruitment, selection & induction of new employees, maintenance of the ongoing training plan & matrix, disciplinary & grievance procedures, personal development reviews (PDR), absent management and completion of monthly reports and statistics liaising with the Regional HR Advisor and in line with Policies Completion of monthly operational & financial performance reports and periodic audits Promoting and developing the Values and culture - . Integrity & Respect, Safety Security & Service Excellence, Innovation & Team Work Anderselite Ltd operates as both an Employment Agency and Employment Business. Our non-discrimination policy can be viewed on our website at

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