1st Line It Support

Zoek Pin Southampton - This Area Only

£18000 - £23000/annum

Permanent (Full time)

Recently Posted

phone number removed)st Line Support Southampton £17,000 - £23,000 pa

Our client based in Southampton is seeking a 1st line support person to join there expanding team

Duties

Logging incoming calls from support phone line, portal and emails
Gathering information and diagnostics on logged issues
Understand and analyse L1 system errors
Fixing L1 issues that require some investigation
Escalating calls that are either more urgent or complex
Ownership

The ideal candidate will have
Experience in offering first class customer service ensuring clients support needs are met
A minimum of 1 years’ Microsoft Dynamics NAV and Business Central or other ERP system knowledge in a support capacity
Ability to work with internal Developers, Account Managers, Project Managers, Consultants etc.
A good understanding of business processes
Logical and analytical thinking
Strong IT skills
Good verbal and written skills communication skills, especially telephone manner
Good Office skills

Salary £17,000 - £23,000 pa

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