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Customer Care Specialist, Airfreight Apprentice

Feltham, London


Permanent (Full time)

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Customer Care Specialist, Airfreight Apprentice United Kingdom GB10045

How does your smart phone get to the UK? The answer is through the work of an International Freight Forwarder! As a Customer Care Specialist Apprentice you will earn as you learn, combining practical onthejob training with study towards both a Level 3 International Freight Forwarding Apprenticeship and an Intermediate BTEC Award.


This apprenticeship was created to teach you how to transport goods from one place to another but it is also a surefire way to transport yourself into a successful career! This role will give you the opportunity to build relationships with customers as well as learn the airfreight industry, you will spend 6 months in three different areas of the business to ensure you gain a full understanding of the airfreight divisions and help you decide where your preferences lie.


  • Build close, strong relationships with all our customers, KN offices, overseas agents and service providers.
  • Manage and be responsible for your own operational accounts.
  • Actively plan and coordinate your working day taking ownership of the business you manage.
  • Assist and advise customers of arrival, clearances and deliveries of their goods.
  • Be proactive in your response to service issues.
  • Maximise profits for the department by obtaining optimal buying rates and keeping operational errors to a minimum.


  • Five GCSEs including Maths and English at grade 4 or above.
  • Ability to work on you own initiative and as part of a team
  • Excellent communication skills
  • Punctuality
  • Commercially minded
  • Positive attitude
  • Be driven to achieve personal success
  • Willingness to learn


Youll be joining an amazing group of apprentices and can look forward to a competitive starting salary, attractive benefits and an Apprentice NUS discount card, support to achieve professionally recognised qualifications and a network of mentors, line managers and buddies to help you along your journey.


With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the worlds leading logistics companies. As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.


UK Resourcing Team

Posted 136 days ago

This job has expired.
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