IT Apprentice

Zoek Pin Paisley, Renfrewshire, Scotland

Permanent (Full time)

Recently Posted

Cairn Solutions are a vendor independent IT design and support services business based in Paisley, Renfrewshire but serving all of Scotland. Their goal is to provide services that help you meet their clients IT objectives in a professional and cost effective way. They are large enough to handle all your IT needs but small enough to care.

Cairn Solutions aim to provide customers the highest levels of service at an affordable price. This is achieved by all of their staff being willing to go the extra mile to make sure that our customers feel that our team is a part of their own workforce. They take pride in what they do and like to do it well.

Their distinct service divisions can provide you the specialist services required in "Server & Environment Maintenance", "Infrastructure Design & Implementation" and more specialist "Software Application Development & Integration"

An exciting opportunity for a confident and enthusiastic person to join Cairn Solutions based in Paisley as a Helpdesk Apprentice. Are you someone who can hit the ground running, be a fast learner and a keen problem solver? Then this is a fantastic opportunity to further you're career in a company that will value and reward your contribution. The main purpose of this role is to support clients with IT needs, which leads to satisfied customers.

The second area of the job is to provide excellent customer support to colleagues and clients who contact the helpdesk. This position reports to the Operations Manager initially who in turn reports to the Managing Director.

*Key Responsibilities: *

* Answering calls in a timely manner and providing consistently excellent customer services. Performing initial triage on all issues and aiming to resolve issues on the initial call Remotely assisting customers via our remote access software
* Dealing with inbound and outbound calls in a friendly and professional manner to clients who are having technical issues
* Logging detailed and accurate information into the ticketing system
* Efficiently handling incoming technical support incidents, requests and changes where possible
* Communication with the client to keep them updated of the progress and ensuring that customer satisfaction remains high
* Escalating tickets as necessary
* Taking responsibility for your personal call queue, ensuring that all calls are updated, closed or escalated in a timely fashion.

*Key Skills Required: *

* Excellent communication skill & telephone manner
* Demonstratable knowledge of IT fundamentals
* Good time management
* Excellent organisational skills
* Ability to work under pressure to specific SLA's, to prioritise and multitask
* Methodical with an aptitude for attention to detail.
* Able to work in a team as well as independently.
* Adaptable and flexible to changing demands
* Full clean driving license.

Conduct yourself in a professional manner at all times.

Job Types: Full-time, Apprenticeship

Salary: £12, per year

* Monday to Friday

Work remotely:
* No!

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