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IT Operations Service Introduction and Change Analyst

Worcestershire

Competitive

Permanent

The successful job-holder will take the day to day lead in service introduction, readiness and operational acceptance including handover of new, upgrades or enhancements to systems, adhering to ITIL best practices. Primary focus will be on receiving services on behalf of IT Operations and ensuring they are fit for purpose and meet the acceptance criteria, as part of delivering reliable, scalable, secure, efficient, well controlled and documented IT services.

Key Responsibilities

  • Lead the day-to-day Service Transition management function, processes and operations service readiness transition plan ensuring that all of the required activities are undertaken to allow a smooth transition into IT Operations support functions
  • Perform service transition activities related to taking solutions and handing them over to IT Operations in the live production environment
  • Lead all aspects of the end-to-end service transition process in conjunction with the Service Improvement Manager
  • Actively support the overall project delivery function with any information required to satisfy them of appropriate progress against the schedule
  • Assist with service roll out and take on to support
  • Managing business risks or issues associated with the transition and highlight any relevant to the Operations senior management team
  • Assist the IT Operations teams with planning and forecasting services being introduced
  • Take day to day responsibility for the change control process

Key Skills/Experience

  • A working knowledge and understanding of Service Transition principles and methodology
  • Good operational understanding and technical knowledge of multiple standards and tools, ITSM preferably Support Works
  • Experience in process ownership and delivering process functions
  • Proven ability to influence cross-functional teams
  • A background in change management processes
  • An analytical approach to problem solving, and demonstrates a rigorous attention to detail
  • End to end knowledge and experience of transitioning enterprise level services from projects to the supporting organisations
  • Experience of service design of implementations with multiple interfaces
  • An understanding of ITIL Service Delivery practices or have worked in an ITIL V3 environment would be an advantage
  • ITIL preferably V3 foundation qualified
  • Conflict resolution skills
  • Experience of the IT Service Management tool Service Now or similar
  • Experience in either a retail or hospitality environment
  • Desirable Requirements
  • An understanding of ITIL Service Delivery practices or have worked in an ITIL V3 environment would be an advantage
  • ITIL preferably V3 foundation qualified
  • Conflict resolution skills
  • Experience of the IT Service Management tool Service Now or similar
  • Experience in either a retail or hospitality environment
  • Experience in managing deliverables via 3rd party suppliersExperience in managing deliverables via 3rd party suppliers
  • Core Behaviours
  • Customer obsessed - internal and end external customer
  • Collaborative and team working
  • Proactive and can-do attitude
  • Ability to work at pace and in a high-pressure environment
  • Embracing change – flexible in approach to ways of working, ability to adapt to change and being open to new ideas
  • Communication with multiple levels of stakeholders and external partners
  • Innovative and ability to think laterally
  • Leading by example and living the Halfords values
  • Delivery focus

Posted 13 days ago

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