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Technical Services Manager

Eastleigh, Hampshire

£40000 - £45000 per annum


Principal Accountabilities:

  • Produce operational reports internally and externally

  • To produce and monitor / maintain all PPM and reactive tasks for the engineering teams

  • BCP department lead

  • To manage and assist in the preparation of supporting documentation for invoicing

  • To ensure timesheets and all other necessary records are produced, checked and submitted in a timely and effective manner.

  • To ensure all planned works are completed, and to report on exceptions

  • Monitor and maintain subcontractors work orders

  • Oversee the procurement function within the team

  • Attend client meetings as required (travelling expenses will be reimbursed)

  • Manage complaints and compliments

  • Line Management responsibility for the Administration team

  • Take ownership and control of the Agility system and be the primary point of contact for system maintenance

  • Ensure all leave and absence is recorded

  • Plan suitable training and development for the team

  • Complete Personal Performance Planning for all direct reports

  • Take first line responsibility for any HR matters in the team

  • Recruit new team members when required

  • To carry out all reasonable tasks that may be requested from time to time.

Candidate Profile

Person Specification

  • 5 years experience of Managing a Technical Service desk and administration management experience within the Fire and Security industry
  • Excellent understanding of BS5839 Part 1 FIA or equivalent certificated
  • Indepth Technical knowledge of NCP11 Intruder Alarm
  • Indepth Technical knowledge of NCP104 CCTV
  • Indepth Technical knowledge of NCP109 Access Control
  • Proven track record of scheduling mobile and resident teams
  • Proven ability to work to deadlines and schedules to meet both operational and financial targets
  • Good communication skills with all levels
  • Personable and approachable
  • IT skills which must include strong Microsoft experience and knowledge
  • Excellent telephone manner
  • Able to lead a team, and work as a team member
  • Good understanding of Quality Assurance, compliance and service delivery
  • Good interpersonal and customer relationship skills
  • Flexible and adaptable

Posted 10 days ago

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