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IT Support Technician

Durham

£15000 - £18000 Per Annum 18000

Permanent

The Role:

My client is a large organisation who are looking to for a bright and energeticIT Support Technician to join the team on a full time basis. This is a busy service desk, so excellent customer service and remote support experience is essential.

  • Permanent Role
  • Based in Durham
  • £15,000-£20,000 DOE

Responsibilities:

Key Accountabilities:

  • ? Meet all expected deadlines
    ? Work with the helpdesk system to provide 1st line support
    ? Investigate, diagnose and resolve problems via phone, e-mail or in person
    ? To help and support in the ad-hoc day to day tasks related to helpdesk support of the group
    ? Ensure IT users have the correct IT equipment and appropriately approved access
    ? Support ongoing IT projects
    ? Work within a team towards team goals
    ? Input in to ongoing problem resolution and delivery of improved services
    ? Carrying out preventative maintenance across the company sites
    ? Highlight ongoing issues, progress and improvements to the Head of IT during regular update meetings
    ? On occasion you may need to visit the Regional Office locations in order to perform tasks and resolve any ongoing issues.
    ? On a day to day basis you may be called upon to help colleagues with more basic IT skills; particularly in Microsoft Office. This will mean you'll need to share your own knowledge with other colleagues within the company.

  • General Responsibilities

  • ? The company is committed to achieving a high standard of Health and Safety in all its activities and the post holder will be expected to contribute to maintaining standards to ensure compliance with all appropriate legislation.
    ? To take a full role in the implementation of personal development through appraisals and to participate in any identified training or development opportunities.
    ? To recognise the importance of fairness and equality in the workplace, to treat everyone with dignity and respect.

  • Key Measurements

  • ? Helpdesk SLA's
    ? Feedback solicited from the other IT staff
    ? Feedback solicited from the wider business + Regular performance reviews

  • Your skills:

? Up to 1 year of 1st line IT Service Desk in a busy helpdesk environment
? Previous experience of helping computer users either on the phone, via email or in person
? 5 GCSE's or equivalent at grades A-C in Maths, English & Science
? Ideally A Level or higher in IT related discipline
? A Valid & Full UK Driving licence - Due to the nature of this position it will be necessary for you to travel to a number of different sites and offices throughout the Group; therefore, a clean full UK driving license is required.
? Exposure to Microsoft Windows 7,8 & 10
? Microsoft Office applications, Word, Excel, Access, Outlook and ideally Microsoft 365 & Exchange Online
? Exposure to Active Directory and asset management
? LAN/WAN and general networking principles
? Hardware/Software troubleshooting
? Professional behaviour at all times
? Good customer service and communication skills
? Good time management skills
? Good team player
? Excellent organisational skills
? Demonstrable interest in IT
? Self-learner and able to work from own initiative

To apply:

Please submit your cv and a consultant will be in touch. Please note, due to the high columns of applicants, only those who are successful with be contacted.

Posted 13 days ago

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