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Hire Desk Controller

Northampton, Northamptonshire, England

Competitive plus bonus

Permanent

Hesketh James Recruitment are working in partnership with a market leader in the plant hire industry, to recruit for an experienced Hire Desk Controller.

This is an excellent opportunity to join a friendly and proactive team, to contribute towards the success of a highly performing depot.

Main responsibilities include:

Communicating effectively and efficiently with a variety of customers

Support the Depot Manager with the day-to-day running of the business

Building strong, long-lasting relationships with customers

Improve and promote high levels of customer service by putting the customers' needs at the heart of all day-to-day operations

Ability to drive sales and repeat business

Monitor transport issues to ensure the equipment at the depot is used in the most efficient and cost effective way

Adhere to, and actively promote, Health and Safety requirements and compliance within the depot

Continuously build product knowledge to be able to demonstrate with confidence when speaking with customers.

Assist with stock taking

Person specification:

Minimum of 12 months' experience in a customer service / telesales role

Proven evidence of providing excellent customer service

High attention to detail

Problem solving skills

Active listening skills

IT literate

Excellent telephone manner

Benefits:

Competitive base salary

Bonus

Private healthcare

Free parking

Posted 32 days ago

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