Customer Service Manager - Social Housing Repairs & Maintenance

Zoek Pin Camberley, Surrey, England

£30000 - £35000/annum plus benefits

Permanent (Full time)

Recently Posted

Customer Service Manager - Social Housing Repairs & Maintenance

Camberley Based

Permanent, full time position

£30-35k

Here at Howells Solutions we are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team in Camberley. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor.

As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling.

You will manage a team of Planners and Call Handlers, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations.

Key Criteria:

Previous experience in social housing repairs and maintenance
Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered
Experience driving customer service best practice and complaint resolution
Strong people management skills
Advanced IT Skills including planning softwares
Ability to lead, influence and direct a team
Ability to build and nurture strong working relationships with colleagues based at other sites/officesThis is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers.

For more information, please apply online or call the office on (phone number removed)

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed).

Howells Solutions are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells Solutions acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies

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