Helpdesk Engineer Scheduler/Dispatcher

Zoek Pin Glasgow, Scotland

Permanent (Full time)

Recently Posted

Reference: /MC/01-07/02/4

Job Title: Helpdesk Engineer Scheduler / Dispatcher

Contract: Permanent, Full-Time

Working Hours: Monday to Friday - 08:00 to 16:30 and 8:30 to 17:00 - hours per week

Location: Atalian Glasgow Hillington Office

Would you be interested to join a leading facilities managementcompany with a reputation for excellence?

Atalian Servest is currently recruiting for a Helpdesk Engineer Scheduler / Dispatcher to join our passionate and driven team in Glasgow on a permanent basis!

Your primary responsibilities will include:

Analyse jobs, both reactive and PPM and allocate to the correct engineer resource based on location, skill, priority, and customer requirements.
Prioritise numerous competing tasks; continuously monitoring the progress of work whilst communicating any delays to the relevant people.
Work in conjunction with the Operations/Delivery Managers to ensure seamless management and delivery of contracts.
Escalating customer complaints/escalations through the relevant processes.
Raise purchase orders within the system for materials in order for the engineers to complete their jobs in a timely manner ensuring costs and contract thresholds are adhered to.

About You:

Experience working within a Scheduling/coordination/dispatching environment essential, FM experience is advantageous.
Basic understanding of the M&E industry advantageous.
Good understanding and experience of Microsoft Office software packages, general IT knowledge & use of CAFM desirable.

Security Clearance to NPPV/2, or Non-Police Personnel Vetting to Level 2 required to be undertaken.


Paid Holiday.
Employee Referral Scheme.
Learning and development opportunities.
Supportive working culture and future progression opportunities.
Mobile, legal, bicycle, breakdown, and retail discounts.
Eye test and glasses reimbursement.
Cycle 2 work scheme.

How to apply?

If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon!


Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age

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