Customer Service Administrator

Zoek Pin Thetford, Norfolk, England


Permanent (Full time)

Recently Posted

Are you customer focused? Have a professional, polite and friendly telephone manner? If so, then this is the role for you!

You will be joining a small but friendly team within a growing organisation based in Thetford. You will be supporting the wider team with answer incoming calls, dealing with enquiries, adding customer details on the system and carry out administrative work.

Start Date: ASAP
Location: Thetford, Norfolk (Must be able to drive to reach location)
Hours: Full Time, Monday – Friday 8:30am – 5:30pm (1 Hour lunch)
Salary: Up to £22,000
Benefits: Holiday allowance, Pension, Onsite parking, Career progression opportunities


* Handling customer enquiries via the phone and email

* Resolving customer issues and complaints promptly

* Updating and maintaining customer details on the system

* Completing paperwork and filing it accordingly

* Chasing for documents from customers as required

* Ensuring customers are updated on the process of their service

* Supporting the team with any administrative duties

* Handling incoming and outgoing post

Skills and Experience Required:

* Excellent telephone manner

* Customer focused

* Previous customer service and administration experience

* Computer literate

* Team player

* Organised

* Confident

* Proactive

If you have not received a response within 3-5 working days, unfortunately your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy

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