Luxury Fashion Customer Advisor

Zoek Pin SE7 7RU, London

£11.82/hour £11.82 per hour

Permanent (Full time)

Recently Posted

THE ROLE:

An established global Internet retailer is looking for Luxury Fashion Customer Advisors to join the team on a temporary basis. With an expanding domestic and global market, and revenues increasing month on month, our client requires exceptional individuals to truly help them continue being a successful force in online retail. This role will be based in the office and will require flexibility around working hours. The latest shift will finish at 9:30pm, and the earliest shift starts at 7:30am, it will also include working every third weekend.

Ensuring outbound orders are processed accurately and within the agreed service levels
Ensuring high levels of customer service
Liaising with other departments to meet customer demands
Facilitating customer returns within set time periods
Anticipating, identifying and resolving problems that could delay the release or movement of shipments
Utilising internal software in order to facilitate export systems
Reporting to the shipping management team in the event of any customer query or complaint
Maintaining the shared email folder ensuring all queries are resolved in a timely manner
Utilising external courier service when necessary
Ensuring good inter and intra team communication
Planning efficient routes for drivers Essential Skills:

Exceptional customer service skills and the ability to exceed expectations for a demanding customer base
Ability to display clear and positive communication skills
Ability to use own initiative and proven track record of having solved problems successfully
Excellent time management skills and the ability to meet strict deadlines
Proficient computer skills
Must be comfortable working in-office
If you feel that you fit the above criteria then please apply today by submitting your CV to us. Please note due to the high volume of applications that we receive only successful applicants will be contacted. For information on how we process personal information please refer to our website: How We Use Your Personal Information.

At Australasian Recruitment Company we are committed to an Equal Opportunities policy and make employment decisions by matching business needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities) gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation

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