Functional Consultant - South London | -546013 | Zoek UK
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Functional Consultant - IT Ops
South London, London
Permanent (Full time)
• Conduct full assessment of the current "as is" situation • Develop process design, implementation plan and process improvement plan • Design and develop different ITSM processes, workflows, policies and procedures • Conduct process design workshops and presentations • Improve existing ITSM processes policy and procedures • Provide knowledge transfer sessions to all process practitioners • Provide input and configuration/customization recommendation to ITSM tool implementation project • Provide implementation progress report • Must have implementation experience/knowledge as per ITIL best practices • Hands-on experience with developing, implementing and operating Incident Management, Request Fulfilment, Problem Management, Change Management, Service Catalogue, Capacity Management, Continuity Management, Availability Management and Service Asset and Configuration Management. • Knowledge of Enterprise IT operations processes and procedures • Experience with performance analysis, quality assurance, quality control, and development teams • Experience of problem solving techniques and process management • Experience in working with customer service, information security, IT systems architecture, and development teams • Experience in infrastructure operations, business analysis, or process design. • Experience with leading, facilitating and managing process workshops • Experience in developing ways of accomplishing goals with little or no supervision and with deliverable based model, depending on oneself to complete objectives and determining when escalation of issues is necessary This job was originally posted as ######