Sales and Customer Service Associate

Zoek Pin Petersfield, Hampshire, England

£20000 - £24000/annum Commission

Permanent (Full time)

Posted 2 days ago

We are currently recruiting for an independent organisation based near Petersfield. They are looking for a Sales and Customer Service Associate to join their small and driven team. The right personality and attitude towards work will be as important as your experience to date.

They are searching for somebody who has a natural ability to connect and build rapport with their customers and someone who is fully committed in delivering an exceptional level of customer service and is extremely organised. An excellent attention to detail is extremely important in this role as it combines retail sales, order processing and office administration. In this role you will work as part of a small team to ensure the smooth running of the showroom, website and management of all orders and deliveries.

Key Responsibilities:

Engaging with customers, understanding their requirements and helping them select the right products to suit them by providing guidance and exceptional product knowledge to enable you to close the sale - face to face, by phone, email and live chat
Act as a brand ambassador delivering a positive customer experience at every opportunity
Write detailed sales quotations in a timely manner
Consistently follow enquiries through from inception to completion, proactively following up where necessary to ensure enquiries turn into orders and progress smoothly
Sales order processing working closely with suppliers and delivery teams
Competently resolving customer service issues (verbally and written)
Ensuring sales documentation is up to date and accurate at all times - updating price lists, price tickets and showroom/web literature
Updating and maintaining our e-commerce website with the latest content and promotions
Updating and maintaining our retail POS system (training will be given across all systems but any CMS experience would be an advantage)

Key Skills & Experience:

Highly experienced in a customer facing role
Highly organised and adept at keeping information and systems up to date
Passion for pleasing customers and delivering exceptional customer service
Excellent communication skills (written and spoken)
Impeccable attention to detail
Good numeric and negotiating skills
Able to quickly learn and retain a great depth of product knowledge
Excellent and fast computer skills including a good working knowledge of excel
Honest & trustworthy

The successful candidate will be a hard-working, proactive and positive person, who enjoys working as part of a small team. This is a full-time position working 5 days a week and will include up to 2 Saturdays per month. You will be based in the showroom (opening hours 9am - ). Being part of a small, ambitious company there is plenty of scope to grow within the role depending on the skill set of the successful candidate.

In return you will receive:

Competitive salary + Commission structure.
31 days holiday (including bank holidays)
Generous discount and comprehensive training
Excellent opportunities to grow into the role and make it your own

By registering with Adecco you will benefit from the support of a dedicated and experienced Recruitment Consultant, have access to variety interviewing techniques, regular updates of the local employment market and consistent feedback on all applications. This service is offered right through to the day you start your new role and beyond! We are fully compliant with GDPR and your details will not be forwarded to any external companies without your express permission.

Please note: This position is based in Petersfield, please only apply if you are willing and able to work in this location, and have the required skills. All applications will be reviewed within five working days by one of our experienced consultants and successful applicants only will be contacted within that time-frame. Please be assured that your details remain confidential and they will not be sent out to our client(s) until you have been contacted by us and have given us your consent, in accordance with REC guidelines. Adecco is an equal opportunities employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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