Senior Team Member Relations Partner (UK)

Zoek Pin Halewood, Knowsley, England


Permanent (Full time)

Posted 30 days ago

Keeping millions of global customers engaged through entertainment 24 hours a day, seven days a week takes the insight, intelligence and ingenuity of a global team of switched-on media professionals. We are QVC. The world’s biggest broadcaster-retailer and the 2nd largest online retailer. Always on - and on a mission to change the way the world shops.

We are currently recruiting for a Senior Team Member Relations Partner is to provide a dedicated, high quality, professional and expert Team Member Relations service to all leaders of others and leaders of leaders in the relevant market. This role is responsible for the execution and ownership of site team member relations processes and practices, providing expert consultation and guidance to managers, working to deliver and ensure appropriate responses to any related employment issues that arise, whilst also working to proactively support and maintain a positive employment climate. This role will lead on specific complex or sensitive cases, and formal processes for Director levels. As directed by the Team Member Relations Lead, this role will provide guidance and mentoring to the Team Member Relations Partners in market, the Sr Team Member Relations Partner will also provide site/market level oversight on team member relations activity to the market People function teams/ Team Member Relations Lead, identify trends and recommend appropriate solutions. The Senior Team Member Relations Partner will also be responsible for ensuring legislative and relevant Qurate Group Policy compliance in the execution of business activity and Qurate Group culture and ensuring that applicable Qurate Group policies are up to date, compliant, maintained and appropriate for the achievement of business needs.

Key Accountabilities:

  • Provide specialist and expert advice, guidance and counsel to Directors and People function colleagues on all team member relations issues, policy interpretation and questions. To include such issues as conduct, capability (performance and sickness), re-organization, termination of employment, team member complaints and compliance issues.

  • Working in collaboration with other People function COEs, managers and team members, provide relevant Team Member Relations expertise in the execution of any complex and/or market wide initiatives or projects.

  • Collaborating with Team Member Relations partners in market and cross- market, providing guidance to TMR Partners in market to ensure consistency of advice, in market, within QI and globally.

  • Ensure that any team member relations issues are dealt with in the highest level of confidentiality, professionalism and sensitivity.

  • Champion and promote a positive team member relations climate, providing appropriate counsel and support to ensure that any Team Member Relations processes are delivered to maximize the team member experience.

  • Where appropriate, organize engagement with appropriate internal or external consultants and advisors, to provide specific legal or best practice advice on specific cases, policy revisions, market-wide issues, etc, to ensure best advice is provided.

  • Oversee provision of advice and guidance in partnership with People function COEs, ensure the consistent application of relevant policies, procedures, rules and regulations, market wide.

  • In partnership with relevant and appropriate Directors, support investigative processes on the most sensitive and complex team member relations situations and complaints, ensuring action is being taken to address these issues (feedback to managers and other stakeholders as appropriate).

  • Ensure any team member relations situations are closed with appropriate recommended action steps, and appropriate follow ups are actioned.

  • Oversee and manage employment termination processes of managers and above, to ensure these are executed in the most professional, efficient manner.

  • Develop and maintain appropriate logs/trackers/systems, to ensure a full picture of team member relations activity – informal and formal processes, advice given, outcomes issued, inquiries, etc.

  • Initiates reviews and assessments of existing policies against local culture, changing market legislation and jurisdiction, as well as QI and global policy framework; provides recommendations for change in line with best practice to the Team Member Relations Lead.

  • Where applicable, under the guidance of the market People Lead / People & Org Partner / Team Member Relations Lead (market or region), and in close collaboration with the relevant business project owner, manages all processes related to ERBs at functional level (. Works Council, Team member Forum), to ensure business requirements are being met.

  • Investigates workplace complaints of violation of policy or law for which failure to investigate might subject Qurate Group to serious legal and financial risk.

  • Develops and applies knowledge of employment discrimination laws, whistle-blowing laws, rules of evidence, and other laws pertaining to investigation plans, investigations, reports, responses, and recommendations

  • Where applicable, contributes to the design of collective labor agreements and facilitates agreement processes (for example with the Workers Council).

Skills and Experience:

  • Solid decision-making skills (effectively gather and analyse facts, weigh risks and make decisions/recommendations that are right for the business, the people and our culture).

  • Strong communication and interpersonal skills including conflict management and negotiation skills.

  • Ability to present and deliver training to team members.

  • Excellent written communication skills.

  • Highly organized, and able to prioritize and plan time accordingly, in a fast paced, high pressured environment.

  • Strong self- and project management skills (time and priorities, resources).

  • Good analytical skills and affinity to metrics.

  • Highly collaborative.

  • Results driven.

  • Good business acumen.

  • Coaching, mediation and consulting skills.

  • Extensive experience in an HR generalist role and in a strongly Team member Relations focused role.

  • Solid background and experience in working with relevant Employee Representation Bodies.

  • Solid knowledge in country specific labor law.


At QVC we see it like this, you spend a third of your life in work, so work happy* Live better.

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