Customer Service Assistant

Zoek Pin Newgate Street, Hertfordshire, England

£19000 - £21000/annum

Permanent (Full time)

Posted 7 days ago

Our client has been providing book disposal and recycling services to libraries with surplus books since 2003. They are looking for someone to join their team as a Customer Service Administrator.

Key Responsibilities:

* Create, maintain and support an environment where customer service can flourish

* Respond to all customer communications in a timely, efficient, courteous and professional manner

* Resolve all customer issues in a timely, efficient and professional manner

Orders Administration and Fulfilment:

* Meet shipping deadlines

* Mark orders as shipped and print two order runs per day

* Address any anomalies

* Process orders and direct sales

* Process returns and refunds and cancellation claims

* Raise customer invoices

* Book in courier parcels daily

* Maintain spread sheet records related to orders (direct sales, wrong books sent, etc)

* Generate and upload postal records

* Check website notifications

Office Administration:

* Assist management and supervisors in the day to day management and administration of the business

* Support the accounts department

* Ensure adequate stocks of furniture, stationery, and other supplies are relayed to your manager

* Work to agreed budgets and with service suppliers

Partner collections and Partner Customer Service:

* Respond to collection requests from all customers

* Ensure collections take place ASAP and within targets

* Book in collections with various drivers / couriers

* Resolve collection problems quickly and professionally

* Pro actively contact partners to build up collection runs

* Request quotes from Courier companies

* Keep the collections calendar up to date, accurate and ensuring TBC events are not left behind

* Control expenses without adversely affecting business performance

* Ratify invoices from Couriers and drivers to ensure they have been billed.

This is a full time, permanent position

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