2nd/3rd Line Support Engineer
City of London, London
£25000 - £35000 per annum
Role: 2nd /3 rd Line Engineer
Salary: up to 35k DOE
Location: Central London
As an Senior Engineer it is your responsibility to offer a high level of technical expertise as fantastic customer service skills. You must also be able to communicate technical issues to nontechnical individuals on a regular basis.
You will be responsible for handling and completing tasks allocated to you through the service desk.
Your actions and positive approach to a range of issues will allow the customer base to continue as normal with their daily work requirements. As well as remote monitoring of clients infrastructures you will be working closely with clients in the area offering visits to support any issues that cannot be handled remotely.
The successful candidate will also be involved in supporting the rest of the team with issues and projects that are ongoing.
Whats in it for you?
The opportunity to join a fast paced and rapidly expanding organisation Competitive Salary Progression opportunities, They will support your technological development with the hope to have you in a solid 3 rd line position within 1 year. Exposure to the latest technologies
Management and support of our clients office 365 and Azure infrastructures Management and support of our clients Cisco and Cisco Meraki infrastructures Providing 2nd and 3 rd line technical support on Microsoft technologies. Visiting client sites to troubleshoot problems that cant be fixed remotely Working with a projects team as a potential project lead or project engineer whilst being able to follow the project management processes You must be a fast learner. You wont be expected to know everything but must be willing to develop yourself proactively.
Cisco and Cisco Meraki Networking (Firewalls, APs and Switches) Office 365 & Azure migration and management Network and firewall infrastructure management, support and deployment Microsoft windows sever management Exchange server management Powershell Scripting Knowledge of Antivirus and Backup solutions
If you think this could be the role for you then do get in touch. Send your CV to ######### or contact me directly on #########
Posted 20 days ago