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Customer Service Specialist

Poole, Dorset



We are currently recruiting for a Customer Service Specialist to join our hugely successful market leading international road logistics team. As a Customer Services Specialist you will be the main point of contact and also responsible for providing high levels of customer service to key external clients as well as providing operational support to the internal sales team


To efficiently process bookings from clients and overseas agents on to the system. Provide operational support for the Freight Account Managers when required. To liaise with all relevant parties throughout the shipment to organise the movement of goods To deal with any issues that may arise during a shipment and ensure the client and/or Freight Account Manager is updated To process sales and purchase invoices of the branch Working at all times to enable and develop a team culture Completing any reasonable task requested of you by your supervisor/manager in a timely manner. When deemed necessary, aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure customer service, internal or external, is continually maintained


Excellent customer service skills Have a strong attention to detail and accuracy Strong communication and interpersonal skills Strong organisational skills with the ability to manage conflicting priorities Secondary school education or equivalent with ability to use Maths and English to an operational and professional standard


If you would like to become a valued member of our team then we will also make sure that youre rewarded for your commitment and expertise. We are offering a competitive salary and 23 days holiday plus bank holidays, life assurance You will also have the opportunity to join the contributory Kuehne+Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.

Posted 10 days ago

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