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Customer Service Advisor

BL9 Bury

£19000 to £19000 PerAnnum

Permanent (Full time)

Role c19,000 (plus annual bonus) + Benefits

My client is a leader in their field and are looking for a Customer Service Advisor who can hit the ground running. The role is suited for someone who is organised, has a keen eye for detail and is able to work to strict deadlines. They will need to be able to work well both in a team and as an individual. This is a great opportunity for a candidate who is looking to expand their experience within a large organisation.

As Customer Experience Advisor, you would also be responsible for supply transfer, asset management and a number of other administrative tasks providing essential support to all areas of the business.

Duties and Responsibilities

  • Receives customer requests by telephone or email, provides information requested or ascertains who best to provide the information
  • Ensure customer and broker enquiries are resolved within a timely and effective manner
  • Shared management of the busy shared customer enquiry inbox
  • Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
  • Liaising with associated third parties both verbally and in writing
  • Seek to identify process or system improvements
  • Ensure documents and letters are produced and distributed accurately
  • Maintaining data accuracy
  • Type documents as requested
  • Keeping notes on customer accounts up to date

Skills & Experience

  • Excellent verbal and written communication skills
  • Strong organisational skills
  • Excellent interpersonal skills with the ability to establish credibility and build relationships
  • Excellent IT skills, with proven working knowledge of MS Office including MS Excel
  • Excellent attention to detail and a high level of accuracy in all areas of work
  • Analytical
  • Able to multi task and prioritise within a challenging environment
  • Able to work well both individually as well as part of a team
  • Flexible approach to work

If you feel you have the skill and experience required, please upload your CV.

Posted 43 days ago

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