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HELPDESK SUPPORT ANALYST (WINDOWS 10 MSOffice 2016), Manchester

Manchester, Greater Manchester

£24000 - £32000 per annum + package & bonus

Permanent (Full time)

HELPDESK SUPPORT ANALYST (WINDOWS 10 MSOffice 2016), Manchester, £24k to £30k + pkg

Helpdesk Support Analyst (strong Windows 10, MSOffice 2016 and other applications) with 1st and 2nd line support skills required to join a prominent professional services firm based in its growing central Manchester shared service centre.

You will work as a member of the Global Technology department, focusing on providing 1st and 2nd line support to the firms fee earners and support staff. The Technology Support Helpdesk is responsible for the resolution of desktop, notebook, application and remote computing issues all in a fastpaced, highimpact environment. The role offers an attractive salary from £24k to £32k plus generous benefits. NOTE: the hours of work for this role are 1pm to 9pm, MondaytoFriday.

KEY SKILLS & BACKGROUND
Expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 2016 (Word, PowerPoint, Excel & Outlook), iManage and Litera ChangePro and DTE software
Handling escalations from Technology teams located in each of our clients global offices
Logging and tracking all support requests in our Service Management Toolset (ServiceNow)
Incident Response Management for major incidents experienced across the firm
Providing remote access support including wireless connectivity, RSA tokens, VPN and VDI Services
Supporting mobile collaboration using Blackberry Work apps
Responding to hardware questions and problems involving desktop computers, laptops, printers, smartphones, multifunction devices and Cisco phones
Degree in Computer Science, Information Systems, or related field preferred or qualified by experience
Experience in an ITIL v3 Service Management toolset (ServiceNow preferred)
Fluency in French and/or German (not essential)

Our client is a highly respected global professional services firm which offers a strong technical challenge and a real focus on developing careers. Apply NOW for immediate consideration or call me if you have any questions.

REF: Jobs

Eutopia Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Posted 17 days ago

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