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Service Desk Analyst (12 month fixed term maternity cover) (IT025)




Category: Support | Department: IT | Location: St Mary's Road | Closing Date: 16 Jun 2015 |

  • The University of West London is a leading modern university specialising in the education and development of exceptional creative, business and service professionals.

  • The IT department at the University of West London is a dynamic and forward looking department and is currently undergoing a series of transitional projects to improve staffing and student IT facilities across all sites.

  • To that effect, we are looking for a committed, focused and experienced Service Desk Analyst who will work closely with support services teams to deliver exceptional IT customer service.  You will have experience of working in a busy service desk with fixed KPI’s and SLA’s, be able to articulate complex resolutions clearly to the end users and be able to confidently demonstrate and fix a range of internal software applications and hardware faults.

  • An IT qualification or customer service experience would be ideal for this role – however what is important is that you have a real interest in and curiosity about IT, plus a talent for problem solving. Unfailingly courteous, you have a real way with customers and you're always eager to help and learn. You're also good at picking things up quickly, explaining things clearly and prioritising even when you're busy, In essence we are looking for a "can do" attitude with the customer at the heart of everything we do!

  • If you are passionate about IT, delivering excellent customer service and have an interest or current experience within the higher education sector then we would be keen to hear from you. Please note that due to the nature of this post successful candidate must be prepared to occasionally work outside of normal hours to meet the requirements of the business.

  • Please be advised that it is expected that appointment within a grade will normally be at the minimum point. 

  • CVs are not accepted

Posted 17 days ago

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