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Debt Advisor

Trafford, greater Manchester

£24000 - £27000 per annum + wide range of benefits and perks

Permanent

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Debt Advisor based at Trafford Park.

Offering a starting salary of £24,000 increasing to £27,000 after training and probation.

Full time, permanent role.

We are currently recruiting on behalf of our client who are an FCA regulated Debt Solution provider. They are looking to expand their existing team with like minded, professional and customer focused individuals. This is a very exciting opportunity to join a business that offer genuine career path and progression but above all else, truly care for and pride themselves on always doing the best by their customers.

The Role

Engaging with customers in a professional, trusting and personable manner in aim to gain a full understanding of their personal and financial situation to allow you to fully evaluate the options that will best suit their needs and requirements. Concluded a thorough and accurate fact find and financial statement with the customer. Evaluate all methods and solutions available to customer and provide a balanced and fair professional opinion on all appropriate measures. Obtain relevant customer information and record on the inhouse system as well as advise on and gain required documentation. Manage and update Advisors diaries to ensure an efficient service for the customer and that timescales are met. Above all else, complete the above in line with the companies core values and provide exceptional customer service always with the aim to put the customer first and do the best by them.

The Person

We are looking for hard working, professional, career driven individuals who are looking to expand or add to their current skill set, advance in their career and above all else work on behalf of a client who always aims to put the customer first. The ideal candidate will have:

Previous customer services experience; ideally within a call or office based environment, as long as you are passionate about customer service our client will be open to all backgrounds and experiences. Experience working within a financial background especially within IVA or Debt Management would be highly desirable but not essential. Strong personable skills our client pride themselves on their customer focused approach and are looking for candidates who are able to build and form relationships, show empathy and always look for the best available options for their customers. Knowledge and confidence when using computer systems and MS packages. Ability to working in a regulated and compliant environment. All successful candidates will be required to pass a CRB and Credit Check.

The Benefits and Perks

Our client offers a wide range of benefits, they are based in a vibrant and modern environment with plenty of amenities to use alongside the following...

Starting salary of £24,000 increasing to £27,000 per annum following your probation period. Genuine opportunities to progress your career and increase your salary. 23 days holiday plus bank holidays, increases to 28 days in total with length of service. Access to the onsite gym Onsite canteen offer a range of delicious meals and treats alongside a subsidised Costa Coffee. Birthday day off Ample onsite parking as well as a free shuttle bus Company pension Childcare vouchers

CPCC

Cordant Group is an equal opportunities employer

Cordant Group is an equal opportunities employer

Posted 57 days ago

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