Customer Service Advisor

Zoek Pin Bristol, England

£20000/annum Share Plan, Employee Discounts, Skills based

Permanent (Full time)

Posted 8 days ago

Customer Service Representative – Days shift hours Full time
Start date October 2021
Bristol or UK wide
Salary starting at £18,500, rising to £20,000 after training + monthly performance-
Customer Service Representative – Days shift hours Full time - Working from home
Start date 9th August 2021
Bristol or UK wide
Salary starting at £18,500, rising to £20,000 after training + monthly performance- related bonus + Progression Opportunities + Training& Development + Competitive Company Pension + Award Winning Employee Share Plan + Flexible Working Hours + 25 Days Holiday + Excellent Working Culture

We're looking for good people, who are good with people to join the day shift in our Customer Service team. The role includes varied shift start times, ranging between 08:00 & 12:00 on a Rota and a shift off in the week on our four-week rotation. You will be dealing with a range of customers to keep things fresh.

Days shift pattern Rota: 3 weeks Monday – Friday and week 4 Monday – Friday plus working Saturday or Sunday, with a day off in the week, including some bank holidays.


Are you looking to join an innovative and growing company that offers the ability to work from home, support from your team and great career progression?

Maybe you’ve been searching for a workplace that offers fantastic training and development, employee benefits and a generous share plan scheme? There’s also a monthly bonus potential!

Who are we looking for?

We are looking for dynamic, self-motivated individuals who are keen to provide outstanding customer service, have good attention to detail and want to ensure that our client maintains its excellent reputation.

We are looking for candidates with the following experience and attributes:

Previous experience of delivering excellent customer service
Strong communication skills
Ability to work as part of a team – positive outlook and high energy are key!
PC literate - including MS Office applications such as Outlook, Word and Excel
Enthusiasm to develop new knowledge and skills
Commitment to quality customer serviceWhat’s involved in the role?

The Customer Service Representative role is all about helping customers, with a focus on quality. Reporting to a Team Leader, you will utilise a range of in-house IT systems to ensure we maintain a consistently high level of customer satisfaction.

You’ll join our Contact Centre Team, dealing with a range of enquiries. Following your training program, you’ll be providing customer support and responding to queries by telephone, web chat, email, social-media and mail to our customers who could be: shareholders, employee
share plan participants, agents, landlords, tenants, employers, parents, care-providers and customers.

This is a very dynamic role, and no two days are quite the same. Providing services on behalf of our clients, you will always have plenty of interesting and rewarding challenges to keep you on your toes. If you’re looking to build a career at Computershare, there is no better
entry point!

About the Company

Founded in 1978, employs over 12,000 people across the globe, providing services in over 21 countries to more than 16,000 clients. With a market capitalisation value of over $7 billion, Computershare has a group turnover of over $2 billion per annum. A global
market leader in transfer agency and share registration, employee equity plans, proxy solicitation, mortgage/loans services and communications, we also specialise in a range of other diversified financial and governance services and are a trusted partner of the UK Government.

Renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers.

Cordant People are an equal oportunities Employer

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