1st Line IT Support Technician

Zoek Pin Pontypool, Torfaen , Wales

£25000 - £27000/annum + Other Benefits

Permanent (Full time)

Posted 9 days ago

GBR Recruitment are working in partnership with a well established Northamptonshire business, recruiting for an experienced 1st Line IT Support Technician to act as the first point of contact for IT queries, logging queries & ensuring response-handling in a timely manner. To provide first line support to users and escalate calls to other members of the IT team as appropriately needed.

Some experience of 2nd Line Support would be a benefit.

You should have key strengths across various software & hardware including; Windows 10, Windows Server 2012 & 2016, Active Directory, ERP systems, Printers & Telephones working to SLA's.

Key Duties Include:

* Ensure all IT queries are effectively logged using the IT Help desk System and that a response is provided in a timely manner to the end user.

* Prioritise IT tickets in order of seriousness / level

* Update the IT asset register.

* Provide first line telephone and desktop support to users.

* Support users with; Microsoft Windows 7/10, Office 2016 & 19. UNITY (ERP), Printing, Network etc..

* Liaise effectively with other IT team members to escalate & action IT queries as appropriate.

* Provide hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.

* Effectively support users in the use of computer equipment through advice and informal training.

General requirements:

* Strong IT 1st Line Support experience as well as some 2nd Line Support would be beneficial

* Strong IT Administration experience

* Excellent understanding of Windows 10.

* Strong Working knowledge of Windows Server 2012, 2016.

* Knowledge of UNITY ERP & printing networks would be useful

* Supporting users on Microsoft Office various versions.

* Logical and organised approach to completing work.

* Strong understanding of Microsoft Active Directory.

* Experienced in the Installation and configuration of business software.

* Excellent communication with third party providers and end users.

* Find solutions to problems and have a hands-on approach to support activities.

Interviews are to take place immediately for the right calibre of applicant/s, with an immediate start for the right person.

Commutable from: Cardiff, Swansea, Newport, Gwent, Caerphilly, Cwbran, Magor, Pontypridd, Pontypool, Penarth, Barry, Bristol, Yate, Merthyr Tydfil & Abergavenny or towns & villages close to these key catchment areas

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