Field Quality Assurance

Zoek Pin Crawley, West Sussex, England

Permanent (Full time)

Posted 9 days ago

DESCRIPTION

We are Amazon; we pioneer.
Since opening our virtual doors in 1995, we’ve been pushing the boundaries of possible further and further.

Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That is described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and are not content with just standing still. Our aim is to become the most customer centric company on Earth.

To help us maintain our high standards of service we are seeking an experienced and accomplished Operations Supervisor, to drive both innovation and execution in our busy Transportation network.

Your responsibilities:

First and foremost, you will support the overall, daily management of operational duties. This will mean deputising for the Shift Manager as and when required; you will step in on their behalf where necessary.

You will be responsible for briefing and monitoring the workload of all drivers and associates. Therefore, so you will maintain a keen eye for detail, ensuring that all administrative tasks are accurately and fully completed. Moreover, you will measure and monitor overall workflows and daily metrics. This will enable you to assist the Shift Manager with tracking, trending and reporting on site performance, as often as is required.

In addition to your day-to-day responsibilities, you will also help with training and mentoring new Associates, ensuring that they are provided with the knowledge needed to successfully carry out their tasks. Further to this, you will follow-up on and resolve any process-related issues as and when required.

Finally, together with the Shift Manager, you will sufficiently resource your function from a personnel standpoint. Resourcing, in this context, means multiple things: call-outs for training needs, absence and performance management, coaching and continuous monitoring of department productivity etc.

BASIC QUALIFICATIONS

You possess excellent communication skills, both written and verbal,
GCSE Maths & English, grade C or above (or equivalent qualifications),
You will be dedicated to meeting and exceeding ambitious production goals,
Demonstrable problem solving and analytical skills,
Be Customer Obsessed; always mindful of our key objective to provide exceptional service to our customers,
Ready to Learn and Be Curious: you’re willing to train and learn new skills,
You Deliver Results, are able to handle both long and short-term multiple tasks, and demonstrate Bias for Action while working in a fast paced, occasionally ambiguous environment with conflicting priorities and requests,
You demonstrate keen attention to detail, initiative and proactivity, and Insist upon the Highest Standards at all times. Comfortable challenging the status quo, you are always looking for ways to continuously improve and optimize processes.

PREFERRED QUALIFICATIONS

A strong understanding of commercial vehicle operations would be beneficial to your application,
· A solid understanding of Excel and its application,
· Able to work with KPIs and metrics, being able to analyse large data sets to understand trends and look for root causes,
· Be familiar with 5 whys analysis,

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates

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