Helpdesk Support Analyst

Zoek Pin Cardiff - This Area Only

£22000 - £25000/annum

Permanent (Full time)

Posted 2 days ago

Helpdesk Support Analyst

Cardiff

£22,000 - £25,000

Monday to Friday ( - )

**NO VISA OR WORK SPONSORSHIP - THIS IS A PERMANENT ROLE**

A unique opportunties has become available for a global organisation that is growing organically. The role requires someone with atleast 1 years technical support experience and someone who is comfortable with working from 14:00 to 22:00 Monday to Friday. There is an uplift on top of the salary to offset the adjusted working hours.

You need:

* To undertake basic network support for locations in Cardiff, London and Aylesbury.

* To manage the installation and configuration of end user and IT support system hardware.

* Assist in expert troubleshooting of hardware, software and network issues when escalated. Responsibility for managing, owning and driving issues through to resolution.

* To respond to support tickets as assigned with SLAs ensuring calls are quickly and accurately logged, closed and analysed to prevent future occurrences and that call resolution priorities are met.

* To escalate problem calls to expert support staff in the UK and US to ensure maximum level of customer satisfaction.

* To monitor and manage 1st line helpdesk services and offer remote desktop support to external users.

If you match the skills and experience required please send your CV through for immediate consideration.

**NO VISA OR WORK SPONSORSHIP - THIS IS A PERMANENT ROLE

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