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Customer and Community Officer


£30000 - £35000 Per Annum


Are you an experienced and driven housing officer looking for a challenging role with the opportunity to play a key part in delivering high quality customer service? Are you resilient focused, possess high energy and strive on achieving results? If so, Inquilab Housing Association are looking for a Customer and Community Officer to become part of their team and look after their customers providing them with answers to their queries as early as possible.

About Us

As one of the most diverse housing associations in the UK, Inquilabs' role is to not only provide and manage quality homes, but to be an integral part of the community.

We are much more than just bricks and mortar. We believe in providing our customers with the highest quality services to build better futures for themselves and their families.

With c.1,300 homes across North West and West London, Slough and Elmbridge we provide services in the following areas: rented accommodation, shared ownership and community engagement.

Your Customer and Community Officer Role

As our Customer and Community Officer, your role will be to own and manage the customer relationship, providing innovative mixed tenure landlord services across the whole of our housing stock to meet both the individual and community requirements. Your other key duties will include:

Taking ownership for Inquilab's portfolio of properties and work with colleagues and customers to ensure efficient tenancy and leasehold management including; letting empty homes, income maximisation and arrears management, service charges reviews, resolving anti-social behaviour and managing casework, ensuring customers' homes are safe in relation to gas, electrics and fire safety and repairs are carried out effectively, undertaking estate inspections and delivering agreed actions Working proactively with customers, managing expectations, to ensure that they are able to have successful tenancies and have a positive view of their environment and landlord Proactively working with team members to deliver seamless services in line with the Corporate Strategy and departmental work plans Delivering improved performance on key indicators including customer satisfaction, letting empty homes, post inspections, estate inspections and income collection ?Effectively manage the call-handling performance of the team utilising skill-sets and task management Deliver compliance in all areas of the consumer standards

Our Ideal Customer and Community Officer

To become our next successful Customer and Community Officer, you must be experienced and passionate about helping customers and the organisation to achieve its goals along with a highly proactive and positive attitude Other skills required will include:

Knowledge of the legal framework for delivering tenancy and leasehold management Experience of providing tenancy management Proven experience of working in a customer services environment Experience of providing leasehold management services Proven ability to learn quickly Working in a social housing environment Be a role model for excellent customer service, creating a 'customer first' working environment proven experience of managing expectations and innovating to achieve results Proven experience of providing high standards of customer service Be able to receive and respond to customer feedback and complaints professionally at all times communicate accurately, listen and keep people informed, and am polite, friendly and helpful A proven commitment to taking personal responsibility for sharing information

Your Package:

Market Leading Salary of £30k - £35k (full time 35 hours per week) SHPS pension direct contribution plan of 5%, and we will match your monthly contributions up to 5% As a SMART working employer, we offer flexible and agile working patterns 25 Days Holiday, plus all Bank holidays rising 1 day each complete year capped at 30 days. Holidays will be calculated pro rata for part time staff

Closing Date: Friday 21st June 2019

To be considered as our next Customer and Community Officer, and not to miss out on this fantastic opportunity, click Apply Now to register your interest. We look forward to meeting you.

Posted 14 days ago

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