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Client Relationship Manager

Loughton, Shropshire, England

Permanent (Full time)

Hours: 40 per week, Monday to Friday (occasional weekend work as and when required)

Our client, a prestigious care home group baesd in Loughton, is looking to recruit an experienced and pro-active Client Relationship Manager (CRM) to join their friendly and passionate team

The role:

You will be the first point of call for all our new customers and their families.  As the Client Relationship Manager, you will be responsible for the marketing of the home, managing the end to end enquiries and developing successful relationships with our customers, and also important local area contacts, as key aspect of the role will be to lead on local networking and developing relationships that create community involvement that will benefit our residents.

Your key responsibilities will include:

Build positive relationships by regular communication with residents, relatives and external stakeholders.
Overall responsibility to meet the occupancy as agreed in the budget, focusing on the private sector.
Effectively follow through each enquiry from initial contact though to the final decision.
Maintain data for all enquiries keeping the Home Manager briefed on occupancy and average weekly fee.
Support the Move in Process, ensuring that the resident and their families experience is positive.
Ensure that all required moving in documentation and finances are completed prior to admission.
Be instrumental in the development of the home marketing plan.
Overall responsibility for organising networking activities to ‘show case’ the home.
Work with the management team to ensure local PR opportunities, this involves organising events within the home as well as liaising with the Lifestyles team to showcase activities.
Organise events for prospective customers designed to provide a positive ‘taster’ of the lifestyle opportunities at the home.
Support, develop and coach team members to demonstrate a positive culture within the home.
Lead on sales training and initiatives to maximise occupancy.
Liaise with members of the team to ensure the home presents well at all times..

About you:

The successful candidate will have excellent written and verbal communication skills and experience of working in a fast-paced sales environment.
Previous experience of working in a care sector would be an advantage.

Experience, knowledge and skills:

Minimum of two years Sales Marketing experience
Proven track record in Customer Relations
Sales experience in the healthcare sector – would be advantageous
Strong leadership and management skills
Excellent written, non-verbal and verbal communication skills
Knowledge of care homes (desirable)
Knowledge of and competence in Microsoft Office applications and Windows based operating environments – Excel, PowerPoint, Word, Outlook, Explorer (plus other sales/marketing IT tools)

Personal attributes:

Excellent Presentation and Professional Attitude
Flexible approach to working hours
Ability to promote a professional image for the company at all times
Ability to travel to other homes for training / support
Reliable and punctual
Confidential and Diplomatic
Positive attitude


33 days holiday entitlement (inc bank holidays)
Paid DBS application
Free on-site Parking
Comprehensive Induction and commitment to on-going training
Refer a Friend bonus
Great supportive working environment
Additional on-going training and development opportunities.

This vacancy is being managed by Ben Moses at Spear Recruitment Ltd.

Spear Recruitment Ltd is an Employment Agency acting as such under the Employment Act 2008 and Employment Agencies Act 1973.

Spear Recruitment Ltd are on Facebook, can you also follow us on Twitter @spearrecltd and Instagram @spearrecruitment


Posted 9 days ago

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