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Customer Service Assistant

Sandwich, Kent, England

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Customer Service Assistant

Sandwich, Kent

Competitive Salary

About the Company:

GOTO Energy operates as a trusted supplier of dual fuel, green energy to the UK domestic market and offers transparent, sustainable value for money to consumers while focusing on providing high levels of service in a competitive market. GOTO Energy is a socially responsible company, being a positive contributor to the communities we serve, acting with respect, honesty and integrity in all we do.

Customer Service Assistant Responsibilities:

  • As a Customer Services Assistant, you will seek to exceed the customer's expectations with every call.
  • You will resolve diverse queries via telephone and other channels such as email and live chat - going the extra mile for customers as you understand their needs and rapidly resolve any issues.
  • Reporting to the Customer Services Manager, you will ensure that all complaints are logged and managed in the billing system in line with procedures and regulatory standards. The role will require excellent investigation skills, along with administration and customer focus.
  • Ensure complaints are dealt with efficiently in line with the Service Level Agreements.

Customer Service Assistant Requirements:

  • GCSE / A level qualifications
  • 1-2 years' experience preferably in a complaints role within the utility sector
  • Outstanding customer service and communication skills
  • Previous complaints handling experience
  • Use of a billing system (or similar)
  • Proficient in Excel
  • Proficient in data entry
  • Fantastic communication skills, both written and verbal, with the ability to think on your feet
  • Team Player
  • Flexibility to adapt and learn to promote innovation

Customer Service Assistant Benefits:

GOTO Energy is a Living Wage employer and offers a competitive salary with great benefits, including 20- 25 days holiday (depending on the role), company pension, healthcare, training and development, coupled with huge potential for personal development.

Based at Discovery Park in Sandwich, East Kent our staff will also have access to a gym, café and restaurant, dry cleaners, health and beauty salon and free onsite parking.

If you think that you are suitable for this Customer Service Assistant position, please apply now!

Posted 33 days ago

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