Inbound Banking Advisor

Zoek Pin Milton Keynes - This Area Only


Permanent (Full time)

Posted 3 days ago

Customer Service Agent


Monday to Sunday. You must be flexible between 8am-8pm

40 hours per week / 5 x 8-hour shifts

£21,091 per year

Responsibilities of the Customer Service Agent:

- Providing assistance with balance requests, password set up and all general customer requests for information concerning the product
- Dealing with all complaints in accordance with the internal complaints procedure
- Logging any resolved complaints or escalating and unresolved complaints
- Escalating any potential problems and feedback from customers to the management team
- Resolution of non-technical queries

Skills Required of the Customer Service Agent:

- Previous experience of working in a customer service role
- Excellent communication skills
- Be competent using a PC/keyboard
- Be enthusiastic and flexible with the ability to work as part of a team

What our client can offer the Customer Service Agent:

- A fantastic benefits package!
- A competitive salary
- ongoing training and a fast paced
- 29 days holiday, including bank holidays (With the option to buy/sell an additional 5 days)
- Peoples Pension scheme
- Childcare voucher scheme
- On-site canteen
- Eye Care Vouchers
- Medi Cash Plan (On completion of 6 month service)

If you are passionate about putting customers first, are motivational, inspirational, and results driven with a passion to succeed then click



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