Telecoms Team Manager

Zoek Pin Croydon, Greater London, England

£30000 - £35000/annum Progression, Pension, Permanent

Permanent (Full time)

Posted 4 days ago

Capital Outsourcing Group's client is currently looking to recruit the very best talent and have a unique opportunity for an experienced Team Manager to join the expanding team.

The Team Manager will be responsible for managing a team of technicians in accordance with agreed business plans. Previous Fibre experience will be beneficial.


* To effectively manage a communications installation team; providing first-line support to both technicians and customer base; ensuring work is completed in a timely and professional manner - exceeding both client and customer expectations; liaising with various departmental associates to achieve customer satisfaction and installation completion.

* To develop a communications installation team through effective performance management measures; to create and nurture team motivation; to provide support and assistance - identifying development and technical training requirements as required; ensuring team and personal improvement and competence; coaching, mentoring and disciplining.

* To ensure the delivery of cost effective performance in line with quality standards; ensure training requirements, issues and challenges are communicated and resolved in an effective, commercial and constructive manner - in line with legal, client and company policy; to maintain records of company plant and equipment and monitor calibration, damage and loss, in line with company policy.

* Provide a customer focussed, regionally aware unit concentrating on field excellence and industry obligation.

Scope and Scale:

* Responsible for company fleet, plant, equipment and tooling through daily / weekly / monthly inspections, and the documentation of the aforementioned.

* Responsible for the development of a team of installation technicians through observation and coaching best practice, quality field audits, mentoring, appraisals, and product development weekly briefings.

* Responsible for ensuring all Health & Safety procedures are adhered to, along with client Standard Operating Procedure (SOP), policies and any other statutory or moral obligation.

* Responsible for ensuring the professional image of client and the company is maintained at all times, promoting both client and company in a positive manner, acting at all times in the best interest of the customer.

* Bring resolution of any field issues, whether related to unsatisfactory workmanship, customer uncertainty or other installation / customer visit connected matters, exceeding customer expectation where possible and providing outstanding customer care.

You will have the following qualifications and be able to prove experience and competence:

* Previous Fibre experience will be beneficial

* Can display exceptional working knowledge of client network and fibre installation procedures, or of a similar discipline.

* Broad knowledge of Client Standard Operating Procedures, and both lawful and the clients Health & Safety policy.

* Previous management / leadership experience, with proven people management skills.

* Approachable, understanding and able to communicate at all levels in a concise and professional manner.

* A team player, with the ability to take risk and responsibility for individual and team actions.

* Able to understand industry direction, and meet targets associated with cost-efficiency, time scales and customer / client expectation.

* Understanding of self, and ability to motivate both team and individuals in order to ensure productivity, personal and personnel development and customer satisfaction.

* Must possess the ability to drive change, and a positive attitude in any circumstance.

* An enthusiastic, positive and proactive decision maker.

* 12 months driving experience on a full UK driving license.

What’s on offer for successful candidates?

* Competitive PAYE Salary

* 20 days’ holiday plus statutory bank holidays

* Company Pension scheme

* Cycle to work scheme

* Excellent career progression opportunities

If you believe that you possess the skills and experience for this job, please call Capital Outsourcing Group on (phone number removed) - Monday-Fridays -17:00 or click "APPLY

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