Office Practice Manager

Zoek Pin City of London - This Area Only

£37000 - £40000/annum

Permanent (Full time)

Posted 11 days ago

A private and reputable Fertility Clinic in London is looking for an Office Practice Manager to manage the administration team, but you must have a background in fertility to understand the process and client's needs.

You will be expected to make sure your team provides the highest levels of customer care at all times and work as an individual and group member of the multi-disciplinary team, both within the Clinic and with other service users, ensuring good and effective communication is maintained.

Key Areas:

To gain a working knowledge of the specialist areas within the clinic enabling sympathetic communication to patients and effective support to the clinical teams.

To receive and welcome patients to the Clinic, ensuring the highest standards of customer care are maintained.

To ensure all visitors are issued with visitors passes and the building protocols with regard to non-staff are adhered to.

To maintain accurate records of all non-staff in the building at any time for fire and safety purposes.

To ensure that the reception area is maintained to a high standard and is presentable at all times and that the waiting areas and drinks dispensers are kept clean and tidy and fully stocked.

Your team is required to provide efficient reception duties, welcome visitors and patients to the clinic directing them to the correct area. The 2nd part is more back office administrative support along with answering incoming calls and dealing with queries and enquiries and the 3rd part is working with finance, taking payments, sending out invoices and chasing up payments so a nice mix of variety each day.

You need to be presentable and professional with a friendly and welcoming disposition with strong administration and telephone skills.

Salary offered is £37k - £40k, depending on experience with excellent benefits offered which include 27 days holiday + 8 bank holidays, life assurance, pension, healthcare and smart business suit. This position is hours, Monday to Friday between -, Saturday and Sunday - working 1 in 6 Saturday or Sunday mornings on a rota paid overtime. If you are interested, please send your CV

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