Contact Centre Advisor

Zoek Pin Friar's Gate, East Sussex, England

Permanent (Full time)

Posted 21 days ago

We currently have an exciting opportunity for a positive individual with a commitment to customer service to join our team as a Contact Centre Advisor. You will join us working 35 hours per week and in return you will receive a competitive salary of up to £23, per annum plus excellent benefits.

Although this role is currently working from home due to Covid restrictions, it is based at the National Cat Centre, Chelwood Gate, on the edge of Ashdown Forest. This is a remote location and public transport is limited.

Cats Protection is the UK’s leading feline welfare charity with a nationwide network of adoption and homing centres, volunteer-run branches and charity shops. During 2020, despite all of the challenges, we helped 126,000 cats and kittens. That's the equivalent of around 345 cats a day!

The Contact Centre is part of the wider Cats Protection Operations team. We answer queries from members of the public through our multiple contact channels; telephone, email, website and social media. We also work with and support a number of our nationwide Branches with their call handling. On average, the Contact Centre respond to over 100,000 contacts each year, helping thousands of cats, their owners and members of the public. We aspire to provide a great customer service to all those who contact us.

Responsibilities of our Contact Centre Advisor:

As a Contact Centre Advisor, you will respond to all our incoming enquiries across all communication channels. You will be the first port of call for enquiries coming into the Contact Centre from members of the public. Through our various contact channels, you will provide accurate advice and information, ensuring members of the public receive a prompt, professional and courteous service.

What we’re looking for in our Contact Centre Advisor:

previous experience working within a Contact Centre or customer support role
excellent organisation and customer service skills
fantastic communication skills
the ability to keep calm under pressure with great credibility

What we can offer you:

salary of up to £23, per annum plus excellent benefits
generous annual leave entitlement
contribution pension scheme
life assurance scheme
range of health benefits
Employee Assistance Programme
and more

Join us as our Contact Centre Advisor and know you are helping to make a real difference to cats and kittens across the UK!

Unfortunately, we cannot accept applications or CVs that are emailed to us directly. Please note applications which are received after the closing date may not be responded to.

Closing date: 26 September 2021

Virtual interview date: w/c 11 and 18 October 2021

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