Fire And Security Service Engineer

Zoek Pin City of Leicester - This Area Only

£28000 - £33000/annum

Permanent (Full time)

Posted 42 days ago

Service Engineer

East Midlands

Up to £33,000

About the Client:

* Our client, specialists in the Fire and Security industry, are seeking a hardworking and passionate Service Engineer based around the East Midlands area to join their Engineering team on a permanent basis.

The Role:

* Maintain Fire & Security Systems in your designated area.

* Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.

* To undertake out of hours emergency support for our customers on a rotational basis with your fellow team members in support of our 365 24/7 Emergency service provision.

* Identify defects and deficiencies in installed systems making clear recommendations for remedial actions required to provide compliance.

* Maintain effective communication with customers and your scheduler when planning site visits.

* Maintain your stock levels with support from the Stores team. Conduct timely vehicle stock takes as and when required.

* Attend training sessions as and when required as part of the Marlowe Academy for Continuous Professional Development

* Attend Engineering team meetings as and when required with your lead engineer and Regional Service Manager.

* To represent the business in a professional and presentable manner at all times.

* Utilise all customer portals as directed by your Lead Engineer and fully in accordance with the customer requirements stipulated in your engineer’s instructions.

* Take ownership of all customers in relation to all aspects of service delivery.

* Be available to work overtime and weekends when required.

Qualities Required:

* Technical background in the electrical / electronic industry.

* Good all round knowledge of Fire and Security Systems.

* Experience of front line customer contact preferred.

* Excellent organisational skills.

* Professional and presentable at all times.

* Be able to deliver exceptional customer service.

* Must be able to perform well as an individual as well as part of a team.

* Must have a positive attitude, 100% Commitment & Effort at all times.

Due to the nature of the Fire & Security industry and specific contracts, upon offer of employment from Marlowe you will be required to undergo the following:

* 5-year Security Screening in line with BS:7858.

Home Office Security

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