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Digital Account Manager

Glasgow, Scotland

£28000- £34000

Unspecified (Full time)

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Our client is an established and
successful software development company, offering eCommerce software to high
profile fashion brands- looking for an experienced Digital Account Manager to
help deliver high-quality products.

As a Digital Account Manager, you will be
expected to form valued, lasting relationships with our clients, have a great
understanding of their needs and an ability to manage expectations.

You will also be responsible for
managing the flow of communication between our clients and our developers,
ensuring the project plan is on track and delivered on time, to a high
standard.

Key Responsibilities​

  • Building and maintaining strong
    relationships with new and existing clients
  • Keeping clients satisfied and
    delivering exceptional services
  • Learning and understanding clients
    needs and expectations
  • Communicating technical information to
    the clients clearly and effectively
  • Liaising between the clients and
    internal teams
  • Assisting in breaking down project
    specifications into workable project plans
  • Collaborating and engaging with team
    leads and developers to ensure projects are delivered on time and to a high
    standard
  • Analysing and reporting on projects
    success
  • Managing resources to ensure delivery
    of project
  • Coordinating meetings, calls and visits
    to/from clients offices
  • Maintaining processes and ensuring
    adherence to in-house procedures

Requirements

Essentials

  • 2+ years of experience as an account
    manager or similar roles.
  • Relationship Management
  • Excellent Communication
  • Process Management
  • Organizational and Time management
    skills

Desirable:

  • Previous exposure to agile practices
  • Previous knowledge of Jira/Assembla and
    ticket writing
  • Knowledge of eCommerce, retail or
    fashion

Benefits

  • £34000 DOE
  • Flexitime, Remote working and work from
    home
  • Training and development opportunities/
    budgets
  • And other benefits

Good luck with your application and
please email us if you have any questions about this role.

Posted 102 days ago

This job has expired.
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