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Team Leader

Cheltenham, Gloucestershire, England

£28k per year

Permanent

Team Leader

Cheltenham

Up to £28,000

A key client, a leading manufacturer of innovative products and services have a position available for an experience Team Leader.

Located in beautiful Cheltenham Spa, you will be responsible for managing the dynamic sales and customers services team working together to achieve the company KPIs as well as provide an optimum service to customers.

The ideal candidate will enthusiastic, hard-working and motivational who has experience of managing and coaching a team to meet and achieve outstanding results. This a permanent, full-time position.

Responsibilities:

  • Set clear weekly, monthly, quarterly and annual targets in-line with business objectives and sales targets
  • Manage the internal sales commission/bonus structure in line with KPIs and budget
  • Work closely with the sales and marketing team to develop, manage and successfully drive campaigns and daily targets
  • Set, monitor and report against KPI's
  • Concise reporting on lead generation activity and other quantifiable objective measurements
  • Work closely with the Marketing, Sales and IT teams to ensure that all data is recorded accurately on relevant systems to enable relevant reporting
  • Be the first line response for all accelerated customer service calls
  • Report on monthly customer service calls to ensure continuous feedback given to the wider business
  • Coach and develop the team, giving positive leadership and direction

Skills/ Experience:

  • Intermediate Excel, Word, PowerPoint and Outlook
  • Use of CRM platforms
  • Experience of leading an internal sales/telesales team
  • Customer service experience
  • GCSE in Maths and English
  • Excellent customer service and communication skills
  • Good organisational skills
  • Ability to create and communicate regular reports/findings
  • Ability to work under pressure
  • A team player

If you require any further information please contact Lea Williams on#########

GB Sales is your specialist in Sales and Customer Service recruitment. We hire across a vast range of roles including Account Management, Sales Administration, Customer Service, Sales, Buying and Merchandising.

Based off the M5 between Cheltenham and Gloucester, we manage sales jobs in Gloucestershire and the Southwest including Bristol, Swindon, Cirencester, Oxford, Reading, Birmingham and South Wales.

Specialists in permanent recruitment, we also provide temporary, interim and fixed term solutions. We are committed to working to the highest possible standards for our candidates and clients.

Posted 6 days ago

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