Stevenage, Hertfordshire, England
£21,000 - 25,000 per annum
Are you an experienced Claims Handler in home insurance looking for your next opportunity? We are recruiting for a well-established company in Stevenage, initially on a 12-month maternity cover contract, however has scope to become permanent. You will be working as part of a busy, dynamic team.
Claims Handler - Job Overview
As a Claims Handler your duties will include;
- Answer incoming calls within agreed service levels and follow the claim through to settlement, ensuring compliance with FCA regulations.
- Ensure claims are settled in a timely and efficient manner, within agreed authority limits and service level agreements.
- Be pro-active when dealing with claims and ensure that claimants are kept fully updated with the progress of their claim.
- Identify and deal with any complaints in accordance with FCA regulations and take ownership to resolve any issues that may occur.
- Identify and deal with potential fraud and ensure all relevant enquiries are made.
- Appoint relevant suppliers and maintain professional relationships with all external providers including Loss Adjusters.
- Take responsibility for training requirements and continued personal development through appropriate training, development and professional qualifications.
- Proactively approach and provide suggestions to improve claims processes.
To undertake such other duties as your line manager may determine from time to time.
Claims Handler - Skills & Experience Required
- Proven ability of handling complex household claims.
- A self-starter with excellent organisational skills and be able to work under pressure
- A positive pro-active approach to their work, coupled with strong negotiation and communication skills is paramount
- Confident telephone manner
- Be aware of FSA compliancy surrounding claims handling.
- Be willing and able to work with minimum supervision.
- Be able to organise and prioritise own workload and to meet agreed deadlines and targets.
Knowledge of Microsoft packages including outlook, word and excel is desirable
Claims Handler – Benefits Offered
- 25 days holiday + bank holidays
Thank you for your application.
- Please note Lawrence Dean Recruitment is acting as an employment agency & business.
Posted 17 days ago