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Inbound Customer Agent

Sunderland, Tyne and Wear

Up to £8.60 per hour


Are you looking for a new Career within an award winning Contact Centre

We are looking to recruit a number of experienced inbound Customer Service Advisors for our client based in Sunderland

  • The ideal candidate should have previous Customer Service experience and provide and have an excellent telephone manner.
  • Successful candidates have an opportunity to progress to a permanent role after an initial 12week period. In return for this, you can expect to work in a friendly environment with onsite facilities such as free breakfast when working weekends, desk massages, family fun days, an annual ball invitation and subsidised canteen prices.
  • Your main responsibilities include:
  • *
  • Receive inbound calls from new and existing customers
  • *
  • Build an excellent rapport, understanding their needs in a professional manner
  • *
  • Understand and upsell the company products
  • *
  • Data entry and information gathering
  • *
  • Ability to work to KPIS
  • *
  • IT literate and attention to detail
  • *
  • Experience of working within a call centre environment is desirable
  • *
  • Maintaining high customer service and show enthusiasm
  • Our clients opening hours are 8am to 10pm Monday to Friday, 8am to 6pm on Saturdays and 9am5pm on a Sunday, therefore full flexibility is required for these hours. You will be working full time on a flexible shift pattern rota will be given 6 weeks in advance
  • The rate of pay meets minimum national wage.
  • All candidates must be able to pass a criminal and financial background check prior start date

Posted 36 days ago

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