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Team Manager at Inbound Customer Service Call Centre

Docklands, London

£23000 - £25000 per annum


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We are looking for a Team Manager to manage a team of 6+ Agents.

  • Do you have experience managing a team?
  • Experience driving a successful team?
  • Want to thrive within a business with endless opportunity?

With the new generation of customer experience strongly based on modern omnichannel
platforms, We enable current and future employees to develop and acquire
new skills.


  • Responsible for end to end performance management of agents
  • Accountable for the performance , productivity and quality of the team
  • Conduct regular remote and side by side quality monitoring of agents
  • Conduct regular coaching and feedback sessions with all agents
  • Conduct monthly performance reviews
  • Responsible to motivate and drive their team to maximum efficiency
  • Be appointed to bring out the best in the individuals within the team and maximise their potential
  • Ensure the members of the team are fully compliant in carrying out their duties
  • Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained

Key Competencies

  • Previous management experience required 1 year (E)
  • A proven track record in performance and achieving targets within a call centre environment
  • Natural ability to influence behaviours and reach desired outcomes
  • Professional and emotionally resilient.
  • Good attention to detail
  • Excellent multi tasker
  • Experience in a previous customer service or sales roles (E);
  • Excellent communication and motivational skills, ability to multitask and work independently (E);
  • Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);

Compensation & Benefits

  • IIP Accredited Employer
  • Cycle To Work Scheme
  • Childcare Vouchers
  • Dentist scheme
  • Eye test vouchers
  • Free Fruit Wednesday
  • Corporate discounts, including hairdressing, gym membership, restaurants and bars
  • Smart casual dress code and policy
  • Involvement with local charities and fundraising days/events
  • 20 days holiday per annum plus an additional day per year of service up 5 days
  • Bank holidays entitlement

Posted 9 days ago

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