Team Manager at Inbound Customer Service Call Centre
£23000 - £25000 per annum
We are looking for a Team Manager to manage a team of 6+ Agents.
- Do you have experience managing a team?
- Experience driving a successful team?
- Want to thrive within a business with endless opportunity?
With the new generation of customer experience strongly based on modern omnichannel
platforms, We enable current and future employees to develop and acquire
- Responsible for end to end performance management of agents
- Accountable for the performance , productivity and quality of the team
- Conduct regular remote and side by side quality monitoring of agents
- Conduct regular coaching and feedback sessions with all agents
- Conduct monthly performance reviews
- Responsible to motivate and drive their team to maximum efficiency
- Be appointed to bring out the best in the individuals within the team and maximise their potential
- Ensure the members of the team are fully compliant in carrying out their duties
- Will lead by example ensuring good standards of performance, attendance and conduct within the office are maintained
- Previous management experience required 1 year (E)
- A proven track record in performance and achieving targets within a call centre environment
- Natural ability to influence behaviours and reach desired outcomes
- Professional and emotionally resilient.
- Good attention to detail
- Excellent multi tasker
- Experience in a previous customer service or sales roles (E);
- Excellent communication and motivational skills, ability to multitask and work independently (E);
- Ability to work in a fast paced environment, maintaining attention to detail and accuracy (E);
Compensation & Benefits
- IIP Accredited Employer
- Cycle To Work Scheme
- Childcare Vouchers
- Dentist scheme
- Eye test vouchers
- Free Fruit Wednesday
- Corporate discounts, including hairdressing, gym membership, restaurants and bars
- Smart casual dress code and policy
- Involvement with local charities and fundraising days/events
- 20 days holiday per annum plus an additional day per year of service up 5 days
- Bank holidays entitlement
Posted 9 days ago