Assistant Head of Account Management

Zoek Pin Sutton in Ashfield, Nottinghamshire, England

Permanent (Full time)

Posted 6 days ago

Assistant Head of Account Management
Inspire Resourcing are currently recruiting an Assistant Head of Account Management for our well established client based in Sutton in Ashfield.
This is a fantastic opportunity for an individual with previous experience in a supervisory role, leading a busy Sales / Customer Service team.
Main Duties:
* Providing an escalaltion point for complex customer issues
* Credit Approvals
* Reviewing KPI's
* Being a flexible resource for the team, stepping in to any customer service or sales related issues
* Reviewing orders placed via the website, email or over the phone
* Ensuring that order fulfilment is achieved within stated timeframes (Typically next day)
* Responsibile for quotations (where necessary)
* liaising with Purchasing regarding the stock availability
* Entering customer orders when required
* Negotiating pricing with agreed parameters
* Managing customer expectations and accounting for profit margins
* Establish, develop and maintain positive relationships with customer base
* Ensuring regular contact with customer to be their partner of choice for value added solutions
* Utilising the CRM system, making the most of opportunities to upsell / grow customer accounts
* Providing support around price increase records and communication
* Ensuring records are maintained on the CRM
* Ensure inputting errors are minimised
* Reducing the risk of non-conformances and invoicing queries
To apply you will ideally:
* Have previous experience in a similar role
* Be an influencer, with the ability to build positive relationships with both colleagues and customers
Inspire Resourcing are currently recruiting a variety of roles in areas such as Sales, Supply Chain, Marketing, Finance, IT, Production, Engineering and much more

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