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Account Manager

Bournemouth, England

£35,000 - £37,000 (DOE) + Car allowance + Commission & Excellent Benefits


Job Title: Account Manager Working Hours: 40 hours per week

Contract Type:Permanent

Salary: £35,000 - £37,000 + commission + car allowance + Excellent Benefits


Job Overview

Responsible for the management of a portfolio of valued clients. This is a client facing role working on an ongoing service level whilst also assisting with and managing strategic long-term and short-term objectives. Building strong relationships with clients on various levels as well as acquire thorough knowledge about their business. Presenting technical solutions to non-technical people as well as those with technical knowledge.

Key Responsibilities

  • Manage aportfolio of clients
  • Build strong and positive relationships with clients at various levels
  • Build and document knowledge about the clients business and setup
  • Project manage and assist with documenting projects carried out with clients
  • Promote best practice for the client environment
  • Build strong relationships with service team members
  • Ensure clients support tickets are resolved in a fast and professional manner and comply with agreed Service Level Agreements
  • Feedback any important client information to the service teams
  • Identify any training/knowledge needs of clients and colleagues
  • Prepare and perform training of clients and colleagues
  • To become involved in other ad hoc tasks as required

Essentialexperience, skills and qualifications

  • University degree or equivalent experience

  • Ability to explain technical concepts confidently

  • At least 3 years experience of working in an account management role

  • Excellent written and spoken communication skills

  • Ability to communicate with business owners and board members in business terms and to put cash value benefits alongside their proposals.

  • Ability todevelop and execute account plans that deliver value to the client and thecompany

  • Demonstrates a successful record of managing clients in outsourcing and consultancy within small and mid-market organisations

  • Is a self-starter, can work with minimum supervision and is able to take responsible business decisions in support of the companys strategy

  • Clean driving licence

normal'>Desirableexperience, skills and qualifications

  • Project Management experience

normal'>This roleis suitable for someone who:Is client service minded who is solutions oriented with good problem-solving skills.Results driven, great attention to detail, has a professional manner with a hands-on flexible approach. Is a team player.

Posted 17 days ago

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