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Service Desk Analyst, £18,000-£20,000 pa near Leamington Spa

Zoek Pin Royal Leamington Spa, UK


Unspecified (Unspecified)

Service Desk Analyst, £18,000-£20,000 pa near Leamington Spa

My prestigious client is looking for a strong Service Desk Analyst to join them on a permanent basis.

Key Responsibilities:

* Providing support to the employees, where first time fix is the main goal!

* You will be fixing issues for employees via phone, web chat, email and ticketing systems, whilst contributing to the teams' continuous service improvement.

* You will be a passionate individual who enjoys working collaboratively with wider teams, looking at ways to improve and automate our current processes.

Essential Skills and Experience:

* Experience working as a Service Desk Analyst or IT Support is essential.

* Excellent communication skills with the ability to build collaborative working relationships.

* An enthusiastic individual with a keenness to learn.

* Ability to troubleshoot hardware and software issues.

* An understanding of Office 365 is highly desirable.

Do you possess a "can -do" attitude and willingness to help anyone on anything? Do you have an ability to learn and adapt and resolve problems using own initiative? If you have answered yes then you are a person that I am looking for!

If this sounds interesting to you then please apply including your most current CV or send me your CV at (see below)

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