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Technical Support Engineer - 1st Line

1601 S Eucalyptus Ave #100, Broken Arrow, OK 74012, USA



Technical Support Engineer The Company: Alecto Recruitment are currently representing an industry leading technical, audio visual (AV) distributor based in Berkshire, who represent a select group of well-known manufacturers on an exclusive basis, now in the market for a Technical Support Engineer. Distributing their products to AV Dealers/installers, Rental & Staging companies and Residential Custom installers throughout the UK, Eire & Europe, they are a well respected name in the AV marke, and are seeking a candidate best in field to uphold this reputation. The Role: Working at the office within a close knit team, you will offer 1st line technical support to a customer network of AV Integrators and Custom Installers. Product categories include: control system, lighting control, audio/video switching and networking. Key responsibilities will include: Technical SupportTake in-coming support calls from customers in the UK and across EuropeApply troubleshooting techniques with customers facing issuesRemote desktop support with customers where requiredProvide Technical advice to customers searching for solutionsEnsure we provide the best possible support serviceEscalate issues to vendors where necessaryDocument common issues for support desk knowledgebaseReplace faulty products following our 'Advanced Replacement' procedureArrange repairs in-house or with vendorsTest new software, products and solutionsRegister new Return Merchandise Authorisations for customersApply for Return Merchandise Authorisations with vendors CRM Software AdministrationFind, check or update customer detailsKeep returns record up to date for support, logistics and accounts departmentsHandle pricing and stock level enquiries for customersAdd Sales Orders for replacement productsArrange local and international shipping The Candidate: Essential Skills:Experience providing 1stline technical supportExperience with a networking product range or Home Automation control systemIT or AV qualificationsGreat communication skillsWork within a small teamMust have own car Non-essential skills but great to have:Knowledge and experience of SAPAdvanced knowledge of AV product technical specificationsAbility to use programming languages to solve problemsExperience with Photoshop for user interface developmentAV Rack buildingXML Editing Package: £23,000 - £27,000 basic salary If you believe you can fulfil this position then do not hesitate to apply today.To apply for this role and find out more details, please forward your CV to Jason Fogaty, Alecto Recruitment. ######### or call######### in strict confidence.Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy.If your experience matches please forward your CV immediately. We thank all applicants who respond, but only those short listed will be contacted.For more information about the positions we are currently recruiting for, please take a look at www.alectorecruitment.com or follow us on Twitter @alectorecruit

Posted 16 days ago

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