Inbound Customer Service Advisor
£18000 - £19000 per annum
Are you a top class customer service expert seeking an opportunity to work for a very well established, successful and very friendly small customer service centre?
If so, my client has a brilliant and unique customer service opportunity where you will not have to work to targets or a telephone script! The environment has a cosy and friendly feel, it is a small contact centre environment where you are a very valued member of the team. If you genuinely enjoy providing high levels of customer service, speaking to customers on the telephone and helping them with their queries, whilst working in a supportive team environment, this could well be the role for you!
You would be working on a 4 week rotational shift pattern, working 40 hours per week. The working hours will be 2 x weeks of 08.30 - 5.00 pm, 1 x week of 10.00 am - 6.30 pm and 1 x 12.30 - 9.00 pm. You will be required to work two Saturdays out of four between the hours 08.30 - 19.00
The shift pattern may change and you will be required to be flexible between the hours of Mon to Fri 7am to 9pm, Sat 8-7pm and Sun 8.30-4.30 and also work 2 public bank holidays.
The location is close to central Bristol, with the benefit of free onsite parking.
The salary on offer is a generous £18,000 - £19,000 per annum (depending on experience) plus benefits including 20 days holiday plus bank holidays, company pension scheme, free onsite parkin g and shopping voucher incentives!
The Key duties of the role will include: answering incoming customer enquiries and incoming sales calls and recording details of the enquiry directly to the company work booking and scheduling system, answering incoming customer complaints and recording details of the issue directly to the company work booking and scheduling system as well as liaising directly via the telephone with branch staff (including managers and duty engineers) to ensure call out work is properly addressed, recording and reporting performance details in accordance with specific customer requirements, maintaining contact with customers via telephone when circumstances demand information on scheduling needs to be updated, interrogating computer records to ascertain stock levels at branch where appropriate
First class customer service experience (ideally within a contact centre environment), excellent verbal and written communication skills with strong levels of accuracy, attention to detail & computer literacy. An upbeat and positive approach
The ability to work well under pressure remaining customer orientated and professional at all times
If you are interested please click apply now!
We will endeavour to be in touch as soon as possible. If you are not successful on this occasion we will keep your CV on file and be in touch when other suitable positions become available.
Posted 19 days ago