IT Support Engineer
South East - This Area Only
Skills: IT Support Engineer, IT Support, Deskside Support, 2nd Line, Second Line, Desktop, Laptop, Deployment, Support, Our industry leading client requires an IT Support Engineer for an initial 3 month contract to be based on their end client site in Guildford. You will work onsite at a head office location support users with a range of software and hardware related issues, please note that this contract is likely to be extended beyond the initial 3 month period due to the ammount of work that is lined up in this area. Responsibilities:
Ensure assigned call requests and incidents are resolved in a timely manner to meet defined service level targetsProblem Determination & Root Cause Analysis; Troubleshooting Integration Errors and Workplace related customer issuesAccountability for locally held stock of Desktop/Laptop,/Tablet hardware and other peripherals e.g. printer, display screens, docking stations etc. that are used to fulfil requests, ensuring Asset Procurement and Stock Control processes are followedAdherence to agreed SLA’s in relation to Production availability and incident ManagementSupport business deliverables to enable smooth implementation by providing technical assistance within your skillset, making sure delivered solutions always meet with requirements for quality, time and cost
ITIL Foundation Certificate in IT Service ManagementPrevious experience working within a 2nd Line Workplace TeamGood working knowledge of Windows OS (deployment, configuration & registry settings) and Microsoft Office suite (configurations, fault find templates, macros, features & preferences)Problem solving and root cause analysis skills, analytical approach and solutions-driven
Please submit your CV in the first instance for immediate consideration.
Posted 8 days ago