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IT Service / Application Support Engineer

Birmingham, West Midlands

£21000 - £28000 per annum


Would you like to work for an organisation with over 15 years experience delivering secure financial service technologies.

  • They have an exciting opportunity for IT Service/Application support engineer to join their IT department based in West Midlands.

  • Whatever your current level of experience, the technical breadth of their programmes offers the ability to extend and deepen your skill set, where training is delivered through a combination of mentoring, online and classroom based courses via their technical partners.

  • Responsibilities:

  • Incident response to ensure the availability of operational services
  • Identification and resolution of performance anomalies and system defects.
  • Logging and responding to IT tickets
  • Supporting Windows environment patching applications through scripting
  • Configuration, deployment and support of end user hardware
  • Network patching and hardware moves
  • Maintaining site inventory equipment and asset registry
  • Maintenance and creation of technical documentation as required
  • Interact with internal technology teams and external 3rd party vendors to troubleshoot and resolve problems
  • Skills & Experience:

  • Excellent communication and Stakeholder Management Skills
  • Root cause analysis and debugging to aid in resolution of functional and performance related defects
  • Networking familiaritye.g. Can describe HTTP protocol, TCP/IP etc
  • A passion for learning new technologies and innovation
  • Proven track record of working as a Linux and/or Windows System Administrator
  • Print server/Printer hardware knowledge
  • Experience on MS 2003/ 2008, ES 2010 and Office 365
  • Desirable Skills: IGEL, Citrix, VMware, VOIP, PBX/IP Telephony Systems, Cyber Security, ITIL awareness and Software Engineering
  • Hours of work Monday to Friday (35 hours)
    Salary £21,000 £28,000 per annum
    Pension Company Pension Scheme
    Holidays 33 days per annum (including statutory holidays).
    Company Life Insurance and Critical Illness Cover

  • Location: Birmingham City Centre
    Application: Please submit your most recent CV.

Posted 32 days ago

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