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UX Researcher

Camden, London



Moving the needle, getting stuff done, and looking for innovative ways to achieve epic results are not only part of our philosophy at iTech Media, they are at the forefront of everything we do.

We build, maintain, and run a wide portfolio of websites worldwide, and our goal is to be the world’s number one online media company. By joining our incredibleUX Research team you’ll play a meaningful part in helping us achieve this vision.

In this role you will be responsible for the planning, delivery, and communicating studies that reveal the motivations and behaviours of users and lead customer insight analysis with an overarching goal of improving user experience.

You will bring a strong understanding of both quantitative and qualitative methodologies, as well as best practices and core principles of great UX, ensuring that any user journey is an outstanding experience.

What you’ll get to do:

  • Plan, execute and communicate User Experience research that provides tangible findings and clear calls to action
  • Create dashboards to monitor performance and visualise insights
  • Set up and manage customer insight tools including surveys, heatmaps and user tests
  • Communicate findings and recommendations to various levels including senior team members
  • Produce recommendations for improvements based on the different types of users and their profiles
  • Represent the customer's voice in the product development process while working with designers, product owners, and developers to address opportunities in an agile, fast-paced environment

What skills we’d like you to have:

  • Have exceptional understanding of UX & UI principles
  • Understand the user psychology and different profiles
  • Demonstrate a proven track record in a similar role, as well as examples of delivering research that achieves audacious goals and drives commercial growth
  • Have experience of creating personas, customer journey maps, process flows, wireframing as well as carrying out user testing studies on prototypes and live sites
  • Have experience of quantitative methods, including: questionnaire design ; behavioural analysis ; statistical and analytical concepts
  • Have excellent verbal and written communication skills, with a strong ability to interact and influence senior stakeholders

What we can do for you:

  • Give you the platform and support to excel
  • Give you a yearly training budget of £1000 to bring out the ninja in you
  • Annual company retreat to have fun, team build and grow together. Previous destinations include Mykonos, Mexico and Thailand
  • Annual bonus scheme based on individual & company performance

And there are more!

  • A chance to work with an epic team of passionate experts.
  • Brand new, state-of-the-art offices with a fun and engaging culture (check the website for more info and pictures).
  • Flexible working hours - you pick what suits you best.
  • 25 days' holiday + 8 bank holidays + additional 6 days over Xmas/New Year.
  • Free private health care including dental, optical, physio and wellbeing.
  • Annual travel season ticket loan.
  • Team Friday lunches - ordered-in from a variety of local restaurants (on your first Friday you get to choose which restaurant we order from).
  • Birthdays off!
  • Unlimited drinks, snacks and organic fruit.
  • Herman Miller chair, top spec Bose headphones and a choice of hardware/OS.
  • Regular wellbeing activities - mindfulness (monthly Sanctus sessions) & nutrition guest speakers, free health screening (MOTs).
  • Join in with yoga, 5-a-side football, HIIT sessions and much more.
  • Monthly social events as well as legendary summer and Christmas extravaganzas.
  • Charity volunteering days off to support causes you're passionate about.
  • Pension contribution matched up to 10%.

Our ambition is to build the Number 1 Online Media Company in Gaming, Worldwide!

Posted 2 days ago

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