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Service Desk Analyst - Mobility

Handforth, Cheshire, England

£17k - 23k per year

Permanent

This is a permanent position working for an established Managed Service Provider based in South Manchester / Cheshire. The company require a Service Desk Analyst to work as part of a team of 4. The role is to provide customer support to a customer.

Candidates will ideally possess experience of providing remote support within a Service Desk environment. However candidates that are seeking their first career opportunity within IT will also be considered but must have worked within a customer service role for at least two years previously.

Candidates will possess excellent communication skills, be self-motivated and ambitious, and thrive in a fast paced environment. You will get the opportunity to work in an ITIL environment.

Principal Responsibilities

  • Excellent customer service skills and a professional telephone manner are essential in this customer facing role.
  • Problem solving with an analytical mind-set.
  • Excellent team player, develops and maintains positive working relationships with others.
  • Excellent time management skills.
  • Self-motivated.
  • Demonstrates a 'can do' approach.
  • Management of customer tickets under SLA
  • Direct communications with customers
  • Dealing with parcel deliveries
  • Managing customers stock
  • Producing reports
  • Working to tight deadlines

Candidate Profile

Knowledge, Experience & Skills

Required Experience:

  • Prioritise and manage work queues
  • Experience working in a customer facing role, dealing with multiple incoming calls
  • Ticket management and a keen sense of urgency

Desirable:

  • ITIL knowledge

Working Conditions

  • This position is based at the Frontline HQ in Handforth, Wilmslow
  • Working hours are a weekly shift rotation to cover key support hours 06:00 - 22:00, Monday to Friday and Saturday morning 06:00 to 14:00 (Rest day is a Monday). The Saturday morning is 1 in 4 Saturdays.

About the company

'We are based in Handforth, near Manchester. We are an established IT solutions provider, and offer a wide range of IT related services. Our technology partnerships include: SAP Gold Business Partner, Microsoft Gold Partner, VMware Enterprise Partner, Veeam Enterprise Partner, IBM Premier Business Partner and Citrix Silver Partner. We offer excellent prospects for the right candidate within a successful, very well established company.'

How to Apply

Please attach an up to date CV to the link provided and our client will be in direct contact.

Posted 32 days ago

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