Network Operations Centre Coordinator

Zoek Pin Merthyr Tydfil, Merthyr Tydfil , Wales

£18000 - £22000/annum

Permanent (Full time)

Posted 24 days ago

Network Operations Centre Coordinator - South Wales

Shift 4 on 4 off / 2 days (08:00 - 18:00), 2 nights (18:00 - 08:00)

Arden White have partnered with a global telecom provider and on the lookout for an experienced NOC Coordinator.

The Network Operations Centre (NOC) provides its customers with network monitoring, Global engineering resources and associated technical services. Based in South Wales, the NOC is staffed by highly trained professionals on a 24x7x365 basis and has well-established methods and procedures.

What will I be doing?

Answer and process customer fault calls

Conduct transactions accurately

Log support calls from customers

Manage faults to a satisfactory conclusion

Carry out any further ad-hoc tasks requested by the NOC Manager or NOC Team Leader during day and night shifts.

What will I need?

Previous Help Desk experience an advantage

Ability to build and maintain good working relationships

Problem solver

Excellent customer service skills

Working Environment:

This role operates on a shift pattern:

4 on 4 off / 2 days (08:00 - 18:00), 2 nights (18:00 - 08:00)

You will receive a competitive salary and benefits plus the opportunity to start on a long-term project with a global telecoms' provider. So, if you feel you can use your experience, skills and personality to make this position your own, please click to apply.

Applications:

Please apply with updated CV and details of current rate/salary and notice period. If you are shortlisted, you will be contacted prior to submission.

If this role is not for you, but you know some who may be interested, please forward this on to them. We offer a referral scheme.

Arden White is an equal opportunities employer. If you have any specific requirements or require assistance or reasonable adjustments to be made for you during the selection process due to disability or long-term health condition, we will do our best to assist you

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