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CrossLab Connect Project Manager




Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek ---- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

You will have the opportunity to use your Project Management, Chromatography/IT Technical/Enterprise CrossLab skills and your customer facing knowledge/experience to a new level as a Consultant in the EMEA Informatics Enterprise services team. To work closely with the sales organisations in scoping and all deal related financial calculations for the solution. Take delivery responsibility with local teams to coordinate and manage the delivery of solutions ensuring that the projects stay within scope, schedule and planned profit. You will utilise your lab wide consultative based skills to work with the ACG team to ensure that we position and help articulate the value of ACG enterprise tools and applications to our customer installed base. Using your proven project management skills, work as part of a team in creating a program and governance organisation for our Lab Productivity Solutions business.

The qualified candidate will be responsible for technically supporting overall CrossLab Connect Business within EMEAI such roles and responsibilities will include;

  • Working with the local delivery teams to help achieve customer service performance measures and deliverables by leading through project management, cross-functional internal and external teams.

  • Working closely with the sales teams and program managers, identify potential customer pilot solutions, managing all technical activities, internal and customer stakeholders

  • Understand customer data workflow in their IT infrastructure, define and put in place the needed tools

  • Develop specific solutions to compile necessary customer data. Work with other subject matter experts and possible 3rd parties to engage in ECM Filter development (That would be the filters development)

  • Work with local and European organization to develop technical knowledge in the field (work with RSS to define what is needed and they would then work with countries)

  • Partner with cross-functional internal teams to achieve customer success and satisfaction (work with LPS and PMO for projects follow-up)

  • Effectively delivering, leading and monitoring medium to large scale CDS/SDMS/CrossLab Connect Projects implementation, integration and validation of our software platform and /or CrossLab services within an environment where Agilent and other vendor's instruments are installed.

  • Scope solutions to resolve customers' business issues in a lab environment

  • Drive consulting-based services sales with the introduction of new ideas and solutions


  • BA/BS/MA or equivalent in Life Sciences, Chemistry, Engineering or relevant discipline.

  • Strong understanding and experience working within Quality Control and Pharmaceutical GMP Environments

  • Demonstrated acumen and experience in operations management of a typical pharmaceutical laboratory.

  • Project management experience and/or qualifications

  • Relevant years of experience in pharmaceutical laboratory support and/or sales experience, or equivalent relevant experience.

  • Strong customer focus and interpersonal skill

  • Excellent written and verbal communication skills; fluent in local and English Language

  • Proven skills in IT infrastructure deployment (network, DB, cloud technology...)

  • Lab IT infrastructure and workflow experience and understanding

  • Quality process improvement experience

  • Demonstrated business acumen; ability to listen and understand client requirements

  • Demonstrated ability to multitask and work on multiple assignments or projects concurrently

  • Understanding of laboratory asset and inventory management

  • Qualified candidate must be able to comply with customer onsite badging health and background checks, before being hired.

Agilent is an equal opportunity employer.

Posted 24 days ago

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